Shipping & Delivery
We pack and ship all orders within 2 business days after being placed. Shipping is provided by DPD/DHL/YODEL,we also provide the service for pick-up in local warehouse. Please check your Order Status to confirm how your order was shipped. A tracking number will be sent to your email once your order is shipped.
We are very sorry to say that the address cannot be changed once you place the order. Because we try and process orders within the same business day and most orders are picked and packed within hours of submission, orders will ship with the address that was submitted with the order.
We will be happy to cancel your order if it has not yet shipped.
Please Note: Because we ship within 24 hours some orders may be processed within 1 hr of submission. If we have already shipped your order, you can return your device from the returns center!
Additional shipping fees may be incurred for delivery to isolated areas. Orders shipped with freight carriers are most often delivered in large trucks that may not have the ability to access all residential streets, particularly in rural areas or islands where roads may provide limited accessibility. Though this is very rare, in this case additional charges may apply to complete delivery, or the customer would have the option to pick up their order from the shipping company’s terminal closest to the delivery location.
When the items are delivered to the Customer, the carrier will require a signature from the customer as acknowledgement of receipt.The Customer is encouraged to check the parcel methodically upon its arrival. If a parcel arrives damaged, the Customer’s reservations must be written on the delivery note in the presence of the carrier.Should no reservation be mentioned, the parcel is considered as delivered in good condition and no subsequent claims or complaints will be accepted by EGGREE.
Whenever possible, the trucking company will call you in advance to schedule delivery. Unless the product is sent with no signature required, customer is responsible for scheduling a delivery appointment when the shipping carrier calls (usually 1-2 days in advance) at a time when you can be home to sign for the items within the carrier’s business hours. Fees resulting from re-delivery will be the sole responsibility of the customer, so please do not miss your scheduled delivery appointment. Re-delivery can take up to a week, depending on your location.
Despite any pressure from hurried delivery drivers for you to simply sign for your package, YOU MUST INSPECT ALL ITEMS. This includes noting all damages to packaging and opening the boxes to inspect the contents as well. Any damage to the product that is not noted on the bill of lading will be the responsibility of the customer if the damages are transit related. Proper notation on the Bill of Lading is the only way for eggree.eu to receive compensation and resolve transit-related issues.
or your protection, we cancel any orders that are flagged as suspicious by our fraud team. We do not charge our customers for cancelled orders. A transaction on your statement may indicate an authorization hold has been placed on the funds associated with the order, but the authorization should be reversed within two business days.
Occasionally, orders are cancelled because a customer has provided inconsistent information during the checkout process. If you believe your order was cancelled due to such an error, you should review the details of the transaction. It's important to note that cancelled orders cannot be reinstated. If you would like to proceed with your purchase, a new order must be placed.
If you have any additional questions, please contact our customer care team